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Frequently Asked Questions by Families
How do I cancel my prime subscription ?
How do I cancel my prime subscription ? You can subscribe to a prime membership on your app, klass.ly, the Apple Store or Google Play Store
I can't open a new Chat ?!
I can't open a new Chat ?! **If you can't start a new conversation with another parent of the class it may simply be because the teacher hasn't authorized it. ** The teacher manages in the settings of the class whether parents can initiate chats. Regardless of whether the parent has prime or not, or even if the class has an unlimited subscription which gives all parents prime, te
How do I join my childs' class ?
How do I join my childs' class ? Here is a short video to walk you through it ! Join a class on the WebApp To join a class : log in to your account on Klassly, On the welcome page click the + sign, in the top center or top right corner in the
How do I reach/contact/get in touch with the teacher ?
How do I reach/contact/get in touch with the teacher ? On your Klassly app you can easily and quickly send a contact request to the teacher to share information, ask a question, inform of a tardiness or an absence, or schedule an appointment. You will enter a title, a topic for the message, and add details in the description. You may choose which teacher this message is for (all, just the head teacher, including the assistant...). Just click the "Contact Teacher" button in the App. **On y
Is my prime membership shared with other members of my family who are a part of the class?
Is my prime membership shared with other members of my family who are a part of the class? The prime membership is per child to help you follow their school life, so any other member that is also linked to that child in their class will benefit from the prime membership also. There is no limit to how many caretakers or grownups a child can have to support their academic growth. If grandma, uncle, auntie, a cousin, legal guardian or anyone else is helping with homework for example and has joi
How do I keep track of multiple children in different classes?
How do I keep track of multiple children in different classes? With Klassly you can have as many children in as many different classes as there are and follow them from one single account. Just join the classes by following the steps each time, selecting to join as a parent, for which specific child, and input the class key you were given. All the classes you have access to will appear in the w
How can I change information about my child?
How can I change information about my child? To change information about your child on the mobile app : go to your general settings, (Menu on the bottom right, before you enter a class) In the menu click on "My children" under your name, The list of children you've entered will appear, click on the three little dots next to the name of the child
How does Klassly work for split households?
How does Klassly work for split households? In Klassly, each parent or grown-up creates their own account. This insures parent-teacher exchanges remain confidential, and data is secure. Hence, in split households, each parent has their own separate access to the class, any exchange they have with the teacher remains private and innaccessible to the other parent.
Where can I find my childs' class ID?
Where can I find my childs' class ID? For security reasons, our team at klassroom will not share this information and you cannot find it in a search bar either. The only way to find the class ID is to ask the teacher.
How to use the Klasswork (as a parent)?
How to use the Klasswork (as a parent)? Klasswork is the section of the app used to manage Homework and assignments. We've prepared a quick video to walk you through how to submit and follow up with HW in the Klasswork!
How do I share information with the teacher?
How do I share information with the teacher? This tutorial will show you the steps in just a few seconds!
How can I sign a post?
How can I sign a post? For some information, teachers might share a post with a signature request. On the bottom right of the post there will be a blue "sign" button, you can't miss it. You simply need to click, enter your full name and confirm you're aware of the information shared in that post.
How do I send docs, pdfs, pictures, files or other to the teacher?
How do I send docs, pdfs, pictures, files or other to the teacher? You can send any media to the teacher in a private chat. You can't initiate the chat however, but you can request contact with the teacher, let them know you'd like to share media and ask them to begin a chat with you.
Is there a prime membership option?
Is there a prime membership option? Parents have the option to subscribe to a prime membership to support the Klassly app so we can continue to provide all the amazing free services and features we do for school and home to be better connected and offer a unified support system to students! If the class is on a free or basic class plan, families who subscribe to prime (subscriptions are linked to th
There is an error message when I enter the class key
There is an error message when I enter the class key Sometimes phones will automatically add a space after a "." which will cause an error message when you enter the class key code. If you're still having issues, check in with the teacher to make sure you have all the right information. If it's all correct, contact us directly: Support@klassroom.co, and provide the following information: the class key, the name and surname of the teacher, The phone number you opened the account with.
How do I schedule an appointment with a teacher?
How do I schedule an appointment with a teacher? Our team made a little video to show you just how easy it is! Request an appointment with a teacher. Click "Contact the teacher", appointment, and add details. If the teacher has some office hours set in their calendar, you can select one of the times they set.
How do I change my status in a class if I selected the wrong one when I joined (ex: Teacher instead of parent)
How do I change my status in a class if I selected the wrong one when I joined (ex: Teacher instead of parent)? If you joined the class with the wrong status, the only solution is to leave the class and request to join again. To leave the class, click on the three little dots in the top right corner of your klassly welcome page and select "leave the class". Once you left the class, simp
How do I get started with Klassly ?
How do I get started with Klassly ? Open an account on Klassly : Article on the topic here. Create a class if you are a teacher : Article on the topic here. Join a class if you are a parent/legal guardian : Article on the topic [here](https://klassroom.crisp.help/en-us/article/how-do-familiesparents-join-the-class-eo
How do I start a private chat with another parent?
How do I start a private chat with another parent? Initiating private chats requires a subscription: either a full package class subscription that the teacher or school subscribed to where all parents benefit from the private chat feature. either a Prime subscription each member can individually choose. Additionally, teachers must have this feature enabled in their settings for their class community.
I'd like to cancel my consent for my childs image rights in the app
I'd like to cancel my consent for my childs image rights in the app If you answered the image rights release consent form (where you authorize photos, works, videos of your child to be shared within klassly and each member of the class agrees to keep all media within the class private) your teacher gave you and changed your mind on your answer you can either : Officially communicate this to the teacher with a formal letter, the teacher will have a period of time to remove or edit all posts