Articles on: General Information

I can't login to the WebApp

I can't login to the WebApp klass.ly !


If you are experiencing connection issues on the WebApp klass.ly, reasons could be :

  • We are undergoing a technical intervention on our servers causing momentary access limitations. If this is the case we simply ask for a little patience and know our team is working as fast as they can to resolve the situation.
  • It may be a problem with your web browser. Most of the time, cleaning your browser cache resolves the issue.
    Here are a few links to walk you through the steps on some of the main web browsers:
    Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
    Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
    Safari : [https://oit.colorado.edu/tutorial/clear-web-browser-cache-safari-6
    ](https://oit.colorado.edu/tutorial/clear-web-browser-cache-safari-6)


If after following these steps you are still encountering an issue in accessing the website, don't hesitate to reach out to us by email bonjour@klassroom.fr or in the chat on the bottom right of this page, we will get back to you as fast as possible and will be happy to help you find a solution.

[More info on how to contact support in this article.
](https://klassroom.crisp.help/en-us/article/i-have-a-problem-a-bug-or-a-question-osw3aw/)

Updated on: 04/16/2021

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