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A few tips for a successful videoconference!

A few tips for a successful videoconference!

As Klassly teachers have been using the feature, we've received a few tips we wanted to share with you for a successful videoconference!

Before scheduling a videoconference, make sure the members you wish to invite are using an up to date version of the app on their device.
On mobile (Phone or tablet), you have to join the videoconference from the mobile app, for technical reasons you cannot go on the web browser in that mobile device a
nd try to join through the WebApp, if you are on a mobile device, you have to stay within the App.

Try a short test video conference first. This way you make sure everyone concerned has no technical problems, allowing access to the microphone or camera for instance. If however anyone is having a hard time, let them know to reach out to us for help by email or on this page in the chatbox.

Make sure you have a good internet connection. if you don't have a great connection, you can limit how many members participate in each videoconference, you can also keep cameras off for participants and only use it for the person who is speaking to help avoid too much lagging.

If the quality seems too low from the beginning of the call, stop it and start it over. It can happen that the initial connection to the video server was not optimal. By starting the conference over, you create a new connection.

Our video servers have peek times where more people are on calls. Especially Mondays and Thursdays between 10 and 11:30 AM. For a better chance at a good quality videoconference, you can try to schedule it at times that would be less popular.

When you start a videoconference, open a private chat with participants, so if anything happens you can contact them through the chat. It's also useful if anyone joining is having any issues, you can more easily guide them rather than wait wondering.

If you are showing a whiteboard in real life on the video image it will appear flipped horizontally. You can change this easily in your webcam settings on your computer.

Updated on: 07/30/2021

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