> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://klassroom.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't login to the WebApp

# I can't login to the WebApp klass.ly !

If you are experiencing connection issues on the WebApp  [klass.ly](https://klass.ly), reasons could be :
* We are undergoing a technical intervention on our servers causing momentary access limitations. If this is the case we simply ask for a little patience and know our team is working as fast as they can to resolve the situation.
* It may be a problem with your web browser. Most of the time, cleaning your browser cache resolves the issue. 
Here are a few links to walk you through the steps on some of the main web browsers:
**Firefox**: [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)
**Chrome**: [https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en)
**Safari** : [https://oit.colorado.edu/tutorial/clear-web-browser-cache-safari-6
](https://oit.colorado.edu/tutorial/clear-web-browser-cache-safari-6)

|| If after following these steps you are still encountering an issue in accessing the website, don't hesitate to reach out to us by email bonjour@klassroom.fr or in the chat on the bottom right of this page, we will get back to you as fast as possible and will be happy to help you find a solution.
[More info on how to contact support in this article.
](https://klassroom.crisp.help/en-us/article/i-have-a-problem-a-bug-or-a-question-osw3aw/)